FAQ

1.  How to place an order?

a. Order Now!
Once you´ve selected the perfect gift, placing an order is easy. Just click "Add to Cart" or ''Buy it Now'' and your item is added to your Shopping Cart. The Shopping Cart lets you make multiple purchases of different gifts that can be sent to multiple addresses. At this point, you can either "Continue Shopping" or "Checkout."

b. Do You Have a Personal Account?
Once you're ready to checkout, you're asked if you have a personal account. If you do, but have not yet signed in, select the checkbox "Use My Account For Speedy Checkout" to login and access your stored information.

Personal Account Customers
If you have a Black Tulip Flowers.com Personal Account, billing information is automatically entered into the order form. Recipient information is also entered if you select a name from your online address book. Open a Black Tulip Flowers.com Personal Account today and enjoy the benefits!

c. Confirming Your Order
After you complete the order form and click "Continue," a page appears with the information you´ve entered and the details of your order. If the information is accurate, click "Place Order." If changes need to be made, select the appropriate link: Edit Billing Info, Edit Delivery Info, Edit Gift Message, Edit this product, Edit Add Ons, Bears, or a Greeting Card to your gift. Then make the corrections, re-verify your information, click "Continue," and finally "Place Order."

d. Once you submit your order, an instant acknowledgment page is returned that includes your total charges and your order number. Please print the acknowledgment page for your records. You´ll receive e-mail from Black Tulip Flowers.com within a few minutes of order placement. This confirms that we have received and accepted your order.

2. Can I order by telephone or email?

Yes, you can, please call +971 4 344 0350 / +971 52 646 4258 or click on Live Chat for a customer care representative to assist take your order or you can email us to queries@blacktulipflowers.com. But the safest and most efficient way to order is via our website.

3. How can I pay?

Payment can be made directly on our website by using your Credit Card, Visa, and MasterCard. Additional Options include : 1. Paypal 2.Cash on Delivery 3. Money Transfer - Western Union.

4. What should I do if my credit card payment fails?

In the unlikely event that you should receive an error when trying to pay for your order, your details will be stored securely on our system but no money will be taken from your card. You may then reattempt payment, making sure to enter the correct details. If payment fails again, it is likely that you have insufficient funds in your account or your bank is not allowing to process your credit card. You are free to try another card if you wish, or terminate the order process until such a time that payment can be completed. Your order will not be executed and you will not be charged.


5. How will I know when the flower has been delivered?
We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 8 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added queries@blacktulipflowers.com to your address book so that our e-mails do not arrive in your junk mail.


6. What if the recipient is not at the delivery address?

We know that sometimes the recipient is not at the delivery address, and this is why it is essential that you provide the phone number of the recipient. Be assured that our delivery team will always try to contact the recipient and make a successful delivery.


7. Can I place an order anonymously?

We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can even be left completely blank if you wish), the recipient will not know who the order is from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will inform to the recipient that we can only disclose the contents of the customer specified message card.


8. How can I cancel an order?

Orders can be canceled for a full refund if the cancellation is requested 24 hours in advance of the delivery date and time. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, fruits, chocolates, etc., 50 % of the product is also non-refundable.


9. What are your shipping/delivery charges?

Black Tulip Flowers ships orders via Own Blacktulipflowers.com temperature-controlled vans.


Standard Shipping - Same day delivery

Location: Dubai, Sharjah, Ajman, Abu Dhabi

Delivery Charge: AED 40

Delivery Timing: 10 am to 10 pm, GST

Cut Off Time: before 7 pm, GST

Standard Shipping – Same day delivery
Location: Ras al Khaimah

Delivery Charge: AED 80

Delivery Timing: 10 am to 10 pm GST

Cut Off Time: before 5 pm, GST

Midnight Delivery – Same day delivery
Location: Dubai, Sharjah, Ajman,

Delivery Charge: AED 100

Delivery Timing: 11:30pm to 12:30am GST

Cut Off Time: before 7 pm, GST

Next Day Delivery
Location: Al Ain, Fujairah, Umm Al Quwain

Delivery Charge: AED 120

Delivery Timing: 10 am to 10 pm GST

Cut Off Time: before midnight, GST

10. How do I amend an order?

To make changes to your order, please email the necessary amendments and your order number to us via queries@blacktulipflowers.com, or contact us using live chat.

11. Will my order be delivered with a message card?

Yes, when placing an order you will be given the option to include a message with your gift. You will be asked for your message during the checkout process. If you do not wish to include a message, please select the "No Message Required" option.

12. Is there a limit to how long my message can be?
We ask that all messages are below 255 characters, to ensure that they fit neatly on our message cards.

13. Can I specify a time for my order to be delivered?
Regular delivery typically takes place between 10 am and 10 pm, GST.  For special deliveries, you will be asked to provide further details during the checkout process.

14. Why is your flower more affordable than others?
Our prices are very competitive as we own our own farms. Our business cost level is kept to the bare minimum and all savings are transferred to our customers in the form of a better and larger gift at a lower price.

15. What is product substitution?
Product design may vary and product might not be available in the certain outstation location and we at Black Tulip Flowers.com reserves the right to substitute with another product of the same value purchased.

16. Can I find your products online anywhere else?
No. Our flowers and other products are exclusive to us.

17. Can I place an order for international deliveries?
We would be happy to help you send flowers internationally. Please call us directly for assistance with placing your order.

18. What is the lifespan of fresh flowers?

It depends on the room temperature, variety & quality.

19. What are the Do's & Don't of Fresh Flower Care?

Do's:

Always uses a clean vase and quality water.
Always use the fresh flower food provided.
Always re-cut your flowers initially.
Always remove the leaves below the water line.
Always check the water daily and top it up.
Remove any flowers that with time look less than pristine, as this will keep the remaining flowers looking fresh.

Don'ts

Never use a "homemade" substitute for flower food such as aspirin, soda pop, or bleach.
Never remove all foliage from the stem.
Never place your flowers with or near fresh fruit or cigarette smoke as both produce ethylene gas which will shorten flower life.
Never place flowers in direct sunlight, near a heat register, or near any other source of excessive heat.
Never use flower food in crystal or metal containers as the acid in the flower food will react with metal (including the lead in crystal)

20. Can I come to your shop and collect the flowers?

Yes.