Frequently Asked Questions
- Can I ask for a specific date or time for the delivery?
Certainly, we guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits you and we’ll ensure it gets there on time. However, a precise time cannot be guaranteed. Deliveries are made between the time range that you select during checkout.
- Can I delivery anonymously?
Yes, we do offer an anonymous delivery option as well. In the event that the recipient does not want to accept a gift anonymously the gift will be returned to us and the order will be marked as delivered.
- Can I get gift wrapping for the products I have purchased?
Certainly, our artistic gifts design team will transform your gift into a beautiful presentation before it is delivered. Simply select the gift wrapping option during checkout, or request it from a customer service representative.
- Can I order by telephone or email?
Yes you can, please call +971 4 344 0350 / +971 52 646 4258 for a customer care representative to assist take your order or you can email us to [email protected]. But the safest and most efficient way to order is via our website.
- Can my order be delivered today?
If the order is placed before 4:00pm UAE time, then the order is delivered on the same day.
- Can you make a delivery on the same day as the order?
Yes! For Dubai, Sharjah and Ajman: same-day delivery is available if the order is received before 4pm. For Abu Dhabi: same-day delivery is available if the order is received before 12pm. In order to find out about availability of same-day delivery after these hours, kindly call our customer care for assistance.
- Do you call before delivery? Do you deliver at a time convenient to the recipient?
In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what he or she is about to receive.
- Do you delivery internationally?
Certain products can be delivered to some of the countries. In order to find out more about international deliveries, kindly call our customer care for assistance (Toll Free +971526464258) . Certain items can be shipped internationally.
- How can I be sure that the products arrive in good condition?
All flowers and gourmet products are prepared fresh every morning. The items are delivered in temperature controlled vans to ensure that everything is delivered in pristine condition. If you’re unsatisfied with a delivered product, kindly contact customer service and we’ll be happy to rectify the situation at the earliest.
- How can I cancel the order? Do I get a full refund?
Orders can be cancelled for a full refund if the cancellation is requested 24 hours in advance of the delivery date. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, chocolate, fruit, etc.: 50% of the product purchased is also non-refundable.
- How can I pay? What payment options do I have?
Payment can be directly on our website by using your Credit Card. Additional options include: - PayPal - Innovate Payment - Cash on Delivery - Western Union
We accept VISA, MasterCard,
- How do I know if my order has been delivered?
You will receive Two sets of communication after your purchase:
- Once your order has been processed you will receive an order confirmation email with the details of your order.
- A final email will be sent to you once your order has been delivered.
- How do I know my order has been received and confirmed?
If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you’re ordering flowers, chocolates, or other gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!
- How do you guarantee the freshness of flowers or that chocolates will be delivered in good condition?
All flowers, cakes, and perishables are prepared fresh every morning, and delivered in temperature controlled delivery vans to guarantee that they’ll make an impression.
- How to place an order?
1. Order Now!
Once you´ve selected the perfect gift, placing an order is easy. Just click "Add to Cart" or ''Buy it Now'' and your item is added to your Shopping Cart. The Shopping Cart lets you make multiple purchases of different gifts that can be sent to multiple addresses. At this point, you can either "Continue Shopping" or "Checkout."
2. Do You Have a Personal Account?
Once you're ready to checkout, you're asked if you have a personal account. If you do, but have not yet signed in, select the checkbox "Use My Account For Speedy Checkout" to login and access your stored information.
Personal Account Customers If you have a Black Tulip Flowers.com Personal Account, billing information is automatically entered onto the order form. Recipient information is also entered if you select a name from your online address book. Open a Black Tulip Flowers.com Personal Account today and enjoy the benefits!
3. Confirming Your Order
After you complete the order form and click "Continue," a page appears with the information you´ve entered and the details of your order. If the information is accurate, click "Place Order." If changes need to be made, select the appropriate link: Edit Billing Info, Edit Delivery Info, Edit Gift Message, Edit this product, Edit Add Ons, Bears, or a Greeting Card to your gift. Then make the corrections, re-verify your information, click "Continue," and finally "Place Order."
4. Once you submit your order, an instant acknowledgment page is returned that includes your total charges and your order number. Please print the acknowledgment page for your records. You´ll receive e-mail from Black Tulip Flowers.com within a few minutes of order placement. This confirms that we have received and accepted your order.
- I am sending gifts; can the prices be removed before shipping?
All price tags and stickers are removed before shipping to allow any purchased item to be given as a gift.
- I do not have the exact address, just a telephone or mobile number and the state of the recipient - can you still deliver?
In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.
- If I make the order today, when will it be delivered?
Click on delivery city for shipping details:
- + Dubai
- + Sharjah
- + Ajman
- + Abu Dhabi
- + Al Ain
- + Ras Al Khaimah
- + Fujairah
- + Umm al quwain
Exceptions: Kindly note that Fridays and public holidays are excluded. For other exceptions, Kindly refer to the delivery calendar. As long as you can select a date during checkout, the order will be delivered to you or your recipient on that date.
- Need help in processing your order?
Please call +971-52 64 64 258 or click on Live Chat for a customer care representative to assist take your order. Our office remains open 7 Days in a Week, Our office hours are as follows: (i) Gulf Standard Time 9AM - 9PM Sunday through Saturday.
- What country or cities do you deliver to?
We deliver to (Dubai,Sharjah,Ajman,Abu Dhabi,Al Ain,Ras Al Khaimah,Fujairah,Umm al quwain) cities in the UAE.
Internationally, we can deliver certain products to some of the countries around the world. Please contact customer service for assistance with international orders.
- What credit cards do you accept?
We accept VISA, and MasterCard, American Express, Discover, JCB, Diners club international, Debit card, Maestro.
- What happens in case the recipient is not available at the time of delivery?
If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you’re ordering flowers, chocolates, or other edible gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!
- What if the product received is damaged?
If a product is damaged, it must be notified immediately. Kindly notify customer care and we’ll be happy to replace it free of charge.
- What is Cash on Delivery?
Cash on Delivery allows you to pay for the goods at the time of delivery. If you do not have a credit card, this serves as a convenient alternative.
- What measures are taken so that my order arrives in proper condition?
All products on blacktulipflowers.com are either delivered via blacktulipflowers.com’s own courier vans. Every necessary measure is taken to ensure that the product arrives to the recipient in pristine condition. If a product is damaged upon arrival, please contact a customer service representative immediately for assistance.
- When will my order arrive to the recipient?
You can track your order in the Customer Service section of our site. Simply enter your order number and your order status will be displayed online. If the order is placed before 4:00pm UAE time, then the order is delivered on the same day. Otherwise, you may select tomorrow's date for delivery. If you have any specific questions about your order, please contact us.
- Who makes the delivery?
All our gift deliveries are made by our trained shipping crew.
- Why did blacktulipflowers.com decide to go online?
At blacktulipflowers.com, we place a top priority on convenience as well as quality. We feel that online shopping is the quickest way for customers to browse products, as well as the most convenient way to purchase them. When our customers enjoy orders from the comfort of home, they need not stand in line, carry bulky products, or experience disappointment when an item is out of stock. When a customer places an order with us, confirmation of the order arrives immediately. UAE shopping has always been a favorite activity of our customers, and the convenience of online purchases makes it even more enjoyable.
- Will my contact information be kept confidential?
- Will the delivery be a surprise?
All our orders are delivered as a surprise. The recipient does not know what they are receiving until our delivery personnel reach them.
- Will you call the recipient before delivering?
Yes, it’s company policy to call the recipient before making the delivery to ensure we have the correct address, and that the recipient is at that address during the time of delivery.