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Frequently Asked Questions

Can I ask for a specific date or time for the delivery?
Can I delivery anonymously?
Can I get gift wrapping for the products I have purchased?
Can I order by telephone or email?
Can my order be delivered today?
Can you make a delivery on the same day as the order?
Do you call before delivery? Do you deliver at a time convenient to the recipient?
Do you delivery internationally?
How can I be sure that the products arrive in good condition?
How can I cancel the order? Do I get a full refund?
How can I pay? What payment options do I have?
How do I know if my order has been delivered?
How do I know my order has been received and confirmed?
How do you guarantee the freshness of flowers or that chocolates will be delivered in good condition?
How to place an order?
I am sending gifts; can the prices be removed before shipping?
I do not have the exact address, just a telephone or mobile number and the state of the recipient - can you still deliver?
If I make the order today, when will it be delivered?
Need help in processing your order?
What country or cities do you deliver to?
What credit cards do you accept?
What happens in case the recipient is not available at the time of delivery?
What if the product received is damaged?
What is Cash on Delivery?
What measures are taken so that my order arrives in proper condition?
When will my order arrive to the recipient?
Who makes the delivery?
Why did blacktulipflowers.com decide to go online?
Will my contact information be kept confidential?
Will the delivery be a surprise?
Will you call the recipient before delivering?