Black Tulip Flowers – Frequently Asked Questions​

Ordering Delivery Flowers & Quality Payments & Promo Codes Account & Loyalty Issues & Trust Weddings & Events

Ordering

You can order online at blacktulipflowers.com, or contact us via Direct WhatsApp message through +971 526464258 or +971 526573214 with your requirements, and we’ll place the order for you.

Yes. You can select any future date at checkout, making it easy to plan ahead for birthdays, anniversaries, or corporate events. 

Yes. Every order includes an option to add a free personalised message. You can add your own message, and we can also print A4-sized cards for longer, more heartfelt notes. 

You can cancel or amend your order free of charge up to 24 hours before the scheduled delivery time or immediately after placing the order for same day deliveries. Changes requested otherwise may not be possible, as your flowers may already be in preparation. 

If you cancel more than 24 hours before delivery or within a few minutes after placing your order, you’ll receive a full refund to your original payment method within 5–7 business days. Orders cancelled within 24 hours of delivery are not eligible for a refund, as preparation has already begun. 

Yes. A minimum order value of AED 99 is required to place an online order with us. For orders below AED 99, please visit our stores.

You’ll receive an instant confirmation by email and SMS/WhatsApp as soon as your payment is processed, including your order number and delivery details. 

Delivery

We offer morning, afternoon, evening and midnight delivery slots across the UAE, with same-day delivery We offer morning, afternoon, evening and midnight delivery slots across the UAE, with same-day delivery available if you order before 8pm. For farther emirates — Ras Al Khaimah, Fujairah, and Umm Al Quwain — please order before 5 pm for same day delivery. Delivery slots and cut-off times may vary during high demand seasons. Your available slots will show automatically at checkout based on your delivery address. 

We offer free delivery on orders above AED 299 to Dubai, Abu Dhabi, Sharjah, and Ajman. 

Delivery is free on orders above AED 299 to Dubai, Abu Dhabi, Sharjah, and Ajman, and AED 35 for orders below this threshold. For farther emirates — Ras Al Khaimah, Fujairah, and Umm Al Quwain — delivery costs a flat AED 150, regardless of order value. Midnight delivery carries an additional AED 70 on top of the standard fee. The exact fee is always shown at checkout, with no hidden charges.

Yes, same-day delivery is available across UAE when ordered before the daily cut-off time, 7pm. During high demand peak seasons. same-day delivery may not be guaranteed for Ras Al Khaimah, Fujairah and Umm Al Quwain due to high order volume. 

Yes, seamless midnight delivery is available across Dubai, Abu Dhabi, Ajman and Sharjah when ordered before the daily cut-off time, 7pm. AED 70 additional charges applies.

Yes. You can order from anywhere in the world, through our website which accepts international cards. Please place your order by UAE cut times (7 pm) for same day delivery and provide the right address and contact details for timely delivery.

You can order flowers through any UAE based, trusted online florists like Blacktulipflowers.com and send them to your loved one living in Dubai. 

 

Although there is no direct option to select anonymous delivery, you can mention your request in the special message field when placing your order. You may also leave your name out of the card message. Our team will handle your request discreetly wherever possible.

No. Instead, you can choose a specific delivery window at checkout. Our team will prioritise it within your selected window to get it to you as close to your preferred time as possible.

For apartments, we’ll leave the delivery at the doorstep with photo proof, along with confirmation from the receiver or sender. For villas, since flowers are sensitive to weather conditions, we’ll reschedule for the next available delivery slot to ensure they arrive in good condition.

Yes, we deliver internationally to India, Qatar, Oman, and Malaysia through our country specific e-commerce sites blacktulipflowers.in, blacktulipflowers.qa, blacktulipflowers.om, and wenghoa.com respectively. Browse these websites to see exact delivery options and timing for your country. 

While live order tracking isn’t available yet, you can reach our support team anytime via WhatsApp with your order number and we’ll give you an instant status update. You’ll also receive a notification by email and WhatsApp once your order has been delivered. 

Flowers & Quality

Black Tulip Flowers grows and sources flowers through our own farms (Kenya, Ethiopia) and trusted growing partners across the world, including Holland, Ecuador, Australia, Thailand, India, China, New Zealand, etc.,  This direct-from-farm model means fresher stems and tighter quality control than florists who buy through general wholesale markets. 

We design every arrangement to closely match the photo shown, using the same flower varieties, colours, and style. Because flowers are a natural product, very minor variations in bloom size or seasonal availability can occur — we’ll never substitute with a noticeably different look without contacting you first.

If a specific flower or item becomes unavailable, we’ll substitute it with one of equal or greater value and similar style. For significant substitutions, our team will contact you before delivery to confirm you’re happy with the change. 

Yes — our team can send you a photo of your real bouquet via WhatsApp based on request. Please let us know at checkout special message or via WhatsApp if you’d like this for your order.

With proper care, most fresh-cut bouquets last 5–7 days. Trim stems at an angle every 2–3 days, change the water regularly, keep flowers away from direct sunlight and heat, refrigerate overnight and remove any wilting blooms promptly to keep the rest of the arrangement fresh longer. 

Because we grow and source many of our own flowers rather than relying solely on third-party wholesalers, we can offer fresher stems, more consistent quality, and better value. Combined with huge variety, same-day delivery, and friendly customer service, we’re built for both everyday gifting and large-scale wedding orders. 

Issues & Trust

Yes. Our flowers are sourced directly from our own farms and trusted growers, then transported quickly and carefully through our own freight forwarding and cold storage network, so every bloom arrives fresh and lasts longer. Most of our arrangements stay beautiful for up to 5 days with basic care. 

Our prices are very competitive as we own our own farms. Our business cost level is kept to the bare minimum, and all savings are transferred to our customers in the form of a better and larger gift at a lower price.

Contact us within 24 hours of delivery with a photo of the issue, and we’ll arrange a replacement or refund — whichever you prefer. Our goal is to resolve any quality issue the same day wherever possible. 

If we miss your confirmed delivery slot, please contact our support team immediately. We’ll prioritise redelivery within the hour and offer a complimentary add-on for the inconvenience.

Yes. Our website uses standard SSL encryption for all transactions, and we never share your personal details with third parties beyond what’s required to fulfil your order.

No. We remove all price tags and receipts from gift orders before delivery, so the recipient only sees the flowers and your message. 

Payments & Promo Codes

The total cost of flowers and delivery in Dubai starts from around AED 100 and can go up to AED 20,000 for luxurious, large floral displays. 

We accept all major credit and debit cards, Apple Pay, Cash on Delivery, and buy-now-pay-later options via Tamara. For large-scale orders, we also offer invoiced payment terms.

Yes. All payments are processed through secure, encrypted payment gateways (256-bit SSL), and we never store your full card details on our servers.

If your payment fails, the order will not be confirmed. You can retry using the same payment method or choose a different one. If the issue persists, please contact our support team, and we can generate a secure payment link and share it with you to complete the order.

Yes. Enter your discount or promo code at checkout before completing the payment. Unless otherwise stated in the offer terms, only one code may be used per order. A maximum discount of AED 100 can be redeemed on orders with a minimum value of AED 199. 

Account & Loyalty

No, you can check out as a guest. Creating a free account lets you save addresses, reorder favourites faster, and view your full order history.

Yes, every order earns points redeemable against future purchases, plus early access to seasonal offers for registered customers. 

You can opt for product updates and exclusive offers at checkout, delivered via WhatsApp and email. 

Wedding & Events

Yes, we offer full wedding floral services across UAE — from bridal bouquets and ceremony décor to reception centrepieces and venue styling. With flowers sourced directly from our own farms and expert in-house florists, we can handle large-scale weddings with the freshness, creativity and quality they deserve.

Yes, we offer tiered pricing for bulk and recurring corporate orders, including office flowers, client gifting, and event florals. Discounts scale with order volume and frequency — contact our corporate team for a custom quote. 

For standard corporate gifting, we recommend placing orders at least 48 hours in advance. For events and weddings, we typically need 2–4 weeks’ notice depending on scale, so we can plan sourcing, styling, and delivery logistics. Simply share your event date, venue details, guest count, and style preferences with our events team to receive a detailed proposal and timeline. 

Yes, we offer recurring delivery plans for offices, hotels, retail spaces, and showrooms — weekly, bi-weekly, or monthly — with a dedicated account manager and consolidated monthly invoice. 

Yes, our events team handles full floral design and styling for weddings, corporate functions, and private events, from centrepieces and stage backdrops to bouquets and venue decor.