TERMS & CONDITIONS :
Black Tulip Flowers are completely dedicated to your total satisfaction.
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention are given to your order to ensure that it is as similar as possible to the requested item.
By purchasing an item on this website, you agree to be bound by these terms and conditions. Our Network and its subsidiaries may amend these terms and conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these terms and conditions, as amended.
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Visa or MasterCard debit and credit cards in AED and USD will be accepted for payment
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
Black Tulip Flowers LLC maintains the https://www.www.blacktulipflowers.com/ website
- When your flowers arrive in closed bud form, it’s okay. They just need a trim and some water, and they’ll begin to bloom beautifully in no time!
- Flowers always prefers to stay in temperatures between 8 to 22 degrees Celsius, and always avoid placing the flowers near direct sunlight, heating or cooling vents, directly under ceiling fans, or anywhere that has a hot temperature around it.
- You can remove the packing and allow them to breathe & put it in a clean vase with water.
- Change the water daily & Cut at least 2cm of the stems, remove the leaves below the waterline.
- While we always strive to ensure that products are accurately represented in our photographs, from season to season and subject to availability, our florists may be required to substitute one or more flowers for a variety of equal or greater quality, appearance, and value. Please be confident that we will make your flower arrangement look gorgeous.
Delivery Information, Health & Safety Measures:
- Orders are delivered via Black Tulip Flowers temperature-controlled delivery vans.
- As we navigate the current health crisis together, we continue to prioritize the safety and well-being of our team members, their families, and our customers. As always, we are here to help and support you in sending love and expressing yourselves in these unprecedented times.
- As a measure of social distancing and to minimize any potential risk of exposure for both our drivers/delivery staff and our customers, no contact is necessary for deliveries.
- We have provided our drivers/delivery staff/office staffs with the following delivery protocol guidelines:
Leaving an arrangement unattended (e.g. outside the door) will be an acceptable form of delivery, except for food items like cakes, chocolates & fruits.
Signature in the delivery note/order form is not mandatory.
All of our florist, drivers, delivery staff, as well as the office employees, should practice responsible sanitation and hand-washing.
Our delivery vehicles should be properly ventilated throughout the day and in clean condition.
Announce arrival by receiving a call, sms, WhatsApp message, ringing the bell, knocking on the door or any form of communication but practice touchless delivery.
Deliveries to non-residential addresses, like hospitals, hotels, offices & schools, may be impacted by health and safety restrictions due to the evolving pandemic. We are monitoring this closely and will be in touch with you if we cannot deliver your gift to this address.
- The delivery timing slot mentioned on the website may not be met under unexpected circumstances such as situations that beyond our control. Hence, this may happen in very rare cases & you will be notified about this in advance.
- We have provided our drivers/delivery staff/office staffs with the following delivery protocol guidelines:
All products as shown on this website (as may be varied from time to time) are available in every city of the respective country under which the product is displayed. Certain product ranges are available in selected delivery areas only and such information is given in the respective product pages. Some flower and plant products may be harmful or poisonous (lilies, in particular, can be extremely toxic to cats), if you require further information before submitting an order please contact us.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality, if the same is unavailable after order confirmation notification. In the event that we are unable to supply all (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment in full no later than 1 – 2 business days after the intended delivery date or date of communication about the same, whichever is later.
A few products may not be available for same-day delivery or other special delivery services. Such information is given in the respective product pages. Although a very rare case, please note in some locations we may need an additional 24 hours for the delivery of exotic flowers, seasonal flowers, chocolates, cakes, and fruit baskets. We deliver only the finest quality of gifts/flower arrangements (branded items, wherever applicable), through our chosen partner network.
Unless otherwise specified the products on this website are directed for delivery within the UAE. We do not represent that any item referred on this website ia appropriate for any uses or available in a location outside the UAE. If you choose to access this website from locations outside the UAE area, you are responsible for compliance with local laws if and to the extent local laws apply. BLACK TULIP FLOWERS.COM is not liable for any delayed delivery or non-delivery any items with or without any reason. In no event shall BLACK TULIP FLOWERS.COM be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever. Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain, etc. Incomplete shipping address might cause delay delivery! You must ensure that someone is present to accept delivery. Should the recipient not be present at the delivery address, we will attempt redelivery later in the day/the following day. If we are not able to deliver your order within the date(s) you have specified on your order, we shall notify you by e-mail or phone to arrange another date for delivery. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of Creator (including fire, flood, earthquake, storm, hurricane or other natural disasters.
The utmost care and attention are given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything go wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quickly as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot. We regret that you may not cancel an order once your order is shipped. You are entitled to cancel any payment where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. In case the customers find anything wrong with the product, they can certainly complain for it. Our customer service staff will look into the matter and provide the appropriate solution to resolve the issue. If the customer cancels the order 1 day before the delivery date, he/she is entitled to get a full refund. The order can be cancelled anytime but a full refund will be entitled only if it is done 1 day before the delivery date. If a customer finds anything wrong with the quality of the product, we will verify it. In case, we find the same, the product will be replaced or the customer will be entitled a full reimbursement. Mail us at [email protected] with your details like order number and delivery date; to complaint about the quality and services. Compensation will be given after discussing with Company Management.
REFUND & RETURN POLICY
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
A Refund may be requested by the customer a day before the delivery date. However, if the order is shipped already we can refund the paid amount minus the delivery charges and wrapping cost. The amount cannot be refunded if the product is already received by the recipient.
If you have any issues regarding the quality of the product, please raise a complaint within 24 hours of delivery of the product. Our quality control team will inspect the same and process the replacement if the complaint is found to be genuine. The replacement is subject to inspection.
No complaints will be taken after 24 hours of delivery.
Validity: One year from the date of accumulation.
The customer can redeem a maximum of 250 reward points for each purchase.
CREDIT CARD SECURITY
Black Tulip Flowers LLC accept payment from all major credit and debit cards, including Visa, Mastercard, Visa Electron and JCB. We also accept payment by PayPal..
All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. Firewalls within the payment gateway system prevent any unauthorized access to your information. Credit card details are captured within the payment gateway secure system, and no card details are stored on your computer or computers belonging to Black Tulip Flowers LLC. When your order has been placed, you will receive an email from Black Tulip Flowers LLC to confirm the payment has been successful.
YOUR ACCOUNT. If you use Blacktulipflowers.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by BLACK TULIP FLOWERS to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by BLACK TULIP FLOWERS to do so. The content and software on this Site is the property of BLACK TULIP FLOWERS. The cardholder must retain a copy of transaction records and Merchant policies and rules.
NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain BLACK TULIP FLOWERS prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. BLACK TULIP FLOWERS will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to BLACK TULIP FLOWERS through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
COPYRIGHT POLICY. BLACK TULIP FLOWERS may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
You acknowledge and agree that BLACK TULIP FLOWERS will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At BLACK TULIP FLOWERS’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to BLACK TULIP FLOWERS or perfect these rights, titles or interests in BLACK TULIP FLOWERS’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. BLACK TULIP FLOWERS MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. BLACK TULIP FLOWERS ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. BLACK TULIP FLOWERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF BLACK TULIP FLOWERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF BLACK TULIP FLOWERS WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
LICENCE GRANTED TO YOU. By providing materials to BLACK TULIP FLOWERS, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted BLACK TULIP FLOWERS an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. BLACK TULIP FLOWERS may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against BLACK TULIP FLOWERS for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to BLACK TULIP FLOWERS. Any communication or materials you send to BLACK TULIP FLOWERS will be treated as non- confidential and non-proprietary and may be disseminated or used by BLACK TULIP FLOWERS for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
The information contained in this website is for general information purposes only. The information is provided by Black Tulip Flowers LLC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of Black Tulip Flowers LLC. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Black Tulip Flowers LLC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.